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Uluru Apparel

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Shipping & Returns

Shipping Policy

- Processing Time

Orders are typically processed within 1-2 business days. Please note that processing may take longer during peak seasons or sales events.

- Shipping Methods

We offer standard and expedited shipping options. The shipping cost and estimated delivery time will be displayed at the checkout. International shipping is also available, and rates vary based on the destination.

- Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and location of your package.

- Shipping Addresses

Please ensure that your shipping address is accurate. We are not responsible for any delays or lost packages due to incorrect addresses provided by the customer.

- Shipping Delays

While we strive to meet our shipping estimates, unexpected delays may occur due to factors beyond our control, such as customs processing or extreme weather conditions.

- Free Shipping

We may offer free shipping promotions and eligibility criteria will be communicated. Free shipping is typically provided for orders meeting a specified minimum purchase amount.

Return Policy

- Eligibility

We accept returns on items within 30 days of the purchase date. To be eligible for a return, items must be unused, in their original condition, and with all tags attached.

- Initiating a Return

To initiate a return, please visit our "Returns" section on the website and follow the provided instructions. You will need to provide your order number and reason for the return.

- Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method for returns.

- Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.

- Exchanges

Unfortunately, we do not currently offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

- Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer support team immediately. We will provide instructions on how to return the item, and a replacement or refund will be issued.

For any further questions or clarifications, please contact our customer support team through the "Contact Us" section on our website.

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